Card Grading Platform

Owners can check for themselves, so the shop stops answering messages

A management platform for card grading submissions. Shops track inventory, progress, cost and reconciliation in the back office; card owners follow each card through every stage themselves.

Type: Workflow platform
Scope: Back office
Customer portal
Deployment toolkit
Industry: Trading card grading

The shop-side daily console - items to receive, to submit, to return and to invoice, all on one page (public demo instance) — Fig.1The shop-side daily console - items to receive, to submit, to return and to invoice, all on one pagepublic demo instance

The challenge

Card grading is a slow business. A card leaves and comes back two or three months later. During that gap the shop's biggest drain is not the work itself but answering the same question: where is my card. Managed on spreadsheets, each answer means opening several files - and the owner will ask again next week.

024 key points

What we built

The full path from drop-off to return
Customer drop-off, batched submission, per-card tracking and return notification, with a record at every stage.
One legal entry point for status changes
Every progress change goes through a single function, so nothing can be edited around the workflow. The moment progress can be quietly altered, the system stops being worth trusting.
One fully isolated instance per shop
One codebase, a separate deployment per grading business, with no data crossing between them.
One-command provisioning, backup and restore
Opening a new shop, backing up, restoring and updating are all scripted, with an automatic backup before every update. Without those, the second customer becomes a disaster.

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